Privacy Policy
for Tecnologia LLC
Introduction
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Zero Hold (“we”, “our”, “us”) operates the website https://zerohold.com
(the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors, users, manufacturers, retailers, and other partners who interact with our Service. We are committed to protecting your privacy and handling your information transparently and securely. By using our Service, you agree to the collection and use of information in accordance with this policy.
Scope & Applicability
This policy applies to all users of the Service, including guests who browse the site, registered users (manufacturers, retailers, and administrators), buyers, and partners. It covers data collected via the website, mobile applications, customer support channels, APIs, integrations, events, and any other interactions with Zero Hold. It does not apply to information collected by third parties (see “Third-Party Services”).
Definitions
Personal Data / Personal Information: any information that identifies or can reasonably identify an individual (e.g., name, email, phone, billing/shipping address).
Sensitive Personal Data: information requiring special handling (e.g., government ID numbers, sensitive financial info). We do not collect more Sensitive Personal Data than needed; when we do, we provide additional safeguards.
Processing: any operation performed on personal data (collection, storage, use, sharing, deletion).
Controller / Processor: Zero Hold acts as a controller for data collected for our core services and may act as a processor for certain manufacturer or retailer processing agreements where applicable.
Information We Collect
- We collect information to provide and improve our services. Types of data we may collect include:
- Account & Registration Data: name, business name, username, password (hashed), email, phone number, company registration details, tax/VAT numbers, billing address, bank account or payout information (for manufacturers/retailers).
- Profile & Business Data: product catalogs, product descriptions, SKU, inventory levels, warehouse locations (approximate), payment terms, returns preferences, marketing preferences, logo and profile images.
- Transactional Data: orders, invoices, order items, quantities, prices, commissions, discounts, refunds, deadstock return requests and status, wallet balances, and transaction IDs.
- Communications Data: messages you send us (support tickets, emails, form submissions), phone call recordings if applicable (with notice), and correspondence with other users on the platform.
- Device & Usage Data: IP address, browser type and version, operating system, page visits and URLs, referral source, timestamps, interaction events (clicks, searches), and session data.
- Cookies & Tracking: cookie identifiers, local storage identifiers, device and advertising IDs, and analytics identifiers.
- Uploaded Files & Media: images, product photos, CSV uploads, PDFs, including any metadata contained in those files (for example, EXIF data in images).
- Verification & Compliance Data: identity verification documents (where required by law or platform policy), anti-fraud checks, and any public records relevant to business verification.
How We Collect Information
Directly from you: when you register, create a profile, place or accept orders, upload products, contact support, or otherwise use the Service.
Automatically: through cookies, server logs, analytics tools, and other technologies as you navigate the Service.
From third parties: payment processors, shipping providers, analytics providers, identity verification services, or other partners that help provide services (e.g., CRM, marketing, and anti-fraud services).
From public sources: company registries or public business directories used to verify business data.
Use of Your Information — Purposes & Legal Bases
We use personal information for legitimate business purposes, including:
To provide, operate, and maintain the Service (account management, order processing, payments, shipping coordination, refunds, deadstock guarantee handling).
To verify and authenticate accounts, prevent fraud, and enforce our Terms & Conditions.
To communicate with you, respond to requests, provide customer support, and send account notifications (order confirmations, shipping updates, password resets).
To manage payments, billing, commissions, wallets, and tax reporting.
To conduct business analytics, improve and personalize the Service, and create aggregated, anonymized analytics.
To send marketing communications and promotional materials where you have opted in, and to honor your marketing preferences where required by law.
To comply with legal obligations, respond to lawful requests (court orders, law enforcement), and protect the rights, property, or safety of Zero Hold, our users, or others.
To facilitate B2B features — such as enabling manufacturers to list products and retailers to purchase, display inventory, handle order fulfillment, and provide post-sale support.
(Where applicable under data protection laws such as GDPR, we rely on user consent, contractual necessity, legitimate interests, or legal obligations as the legal bases for processing.)
Cookies & Tracking Technologies
We and our third-party partners use cookies, web beacons, and similar technologies to operate the site and provide analytics, advertising, session management, and feature functionality. You can manage cookie preferences through your browser or any cookie-control banner we display. Typical cookie categories we use:
- Essential cookies: necessary for site operation (login sessions, security).
- Performance & analytics cookies: help us understand usage patterns and improve the Service.
- Functional cookies: remember settings like language or display preferences.
- Advertising/marketing cookies: used to deliver personalized ads and measure campaigns.
Third-Party Services & Sharing Your Data
We may share personal information with third parties where necessary to provide our Service:
- Service providers / processors: payment processors (to handle payments and refunds), shipping and fulfillment partners, cloud hosting providers, email and messaging services, analytics providers, identity verification and anti-fraud services, and CRM/marketing platforms.
- Business partners: partners participating in platform features (e.g., logistics partners for pickup/return of deadstock).
- Other users: when you post content publicly (reviews, comments, product listings), that data becomes visible to other users as described at the point of posting.
- Legal requests & safety: to comply with court orders, lawful requests, or to protect rights and safety.
- Business transfers: if Zero Hold undergoes a merger, sale, reorganization, acquisition, or insolvency event, personal data may be transferred as part of the transaction (we will require the acquiring entity to honor this policy).
Payment & Financial Data
We use third-party payment processors to handle credit card, bank transfers, and other payment methods. We do not store raw card numbers on our servers unless explicitly stated (tokenization and secure vaulting by payment processors is used). Payment processors collect and process payment data in accordance with their privacy policies; please review those policies when making payments. We will store transactional records necessary for refunds, accounting, invoices, tax compliance and dispute resolution.
Data Retention & Deletion
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We retain personal data only as long as necessary to fulfill the purposes in this policy or to meet legal, tax, or accounting obligations. Typical retention periods:
Account information: retained until you delete your account or as required for legal reasons.
Transaction records & invoices: retained for at least the statutory tax/accounting period in applicable jurisdictions.
Comments, public postings, and product listings: retained indefinitely unless removed by you or by platform moderation.
Logs & analytics: retained in aggregated or anonymized form or for a limited period for troubleshooting and product improvement.
You may request deletion of your personal data (subject to legal exceptions). When you delete your account, we will take reasonable steps to remove or anonymize personal data from active systems, but residual copies may remain in backups for a limited period.
Your Privacy Rights (Access, Correction, Deletion, Portability)
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Depending on your jurisdiction, you may have rights regarding your personal data, including:
Access: receive a copy of data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion/Erasure: request deletion of personal information (subject to legal exceptions and retention obligations).
Restriction: ask us to restrict how we process your data.
Portability: receive your data in a structured, machine-readable format and transmit it to another service.
Object / Opt-Out: object to certain processing activities, including direct marketing.
Withdraw Consent: withdraw any consent previously given for processing.
To exercise these rights, contact us at contact@zerohold.com or use the account settings where available. We will verify identity before fulfilling requests and respond within applicable legal timeframes.
Marketing Communications & Opt-Out
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We may send marketing communications about products, features, events, and promotions. You can opt out at any time by following the unsubscribe link in marketing emails or by contacting contact@zerohold.com. Even if you opt out, we may still send you transactional or account-related messages (e.g., order confirmations, billing notices).
Security Measures
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We implement technical, physical, and administrative safeguards to protect personal data, including encryption in transit (HTTPS/TLS), access controls, secure backups, and regular security reviews. While we try to protect your data, no system is completely secure — if we become aware of a data breach that poses a risk to your rights or freedoms, we will notify affected users and regulators as required by applicable law.
International Transfers
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Zero Hold is an international platform. Personal data may be transferred to and processed in countries outside your residence where our service providers operate. Where required by law, we take steps to ensure appropriate safeguards (standard contractual clauses, binding corporate rules, or other legal mechanisms) to protect your data during international transfers.
Children’s Privacy
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Our Service is not intended for children under the age of 16 (or a higher age depending on local law). We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it. If you believe a child under the applicable age has provided personal data to us, contact contact@zerohold.com.
Automated Decision-Making & Profiling
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We may use automated systems to support features like fraud detection, product recommendations, and personalized content. These systems use algorithms and historical data. We do not make solely automated decisions that produce legal effects or similarly significant effects about you without appropriate human review, unless required and permitted by law. You may request information about the logic involved and the consequences of such processing.
Links to Other Websites
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Our Service may contain links to third-party websites and services. This policy does not apply to third-party sites; their privacy practices are governed by their own policies. We recommend you review the privacy policy of every site you visit.
Data Breach Response
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In the event of a security incident affecting personal data, we will follow our incident response plan, contain the incident, assess the risk, and notify affected users and authorities as required by applicable law. We will provide information and steps users can take to protect themselves.
Changes to this Privacy Policy
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We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised policy with an updated “Effective Date” at the top of the page and, where required, notify users of material changes by email or in-app notification.
Effective Date: September 5, 2025.
Contact Us
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If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
Zero Hold
Email: contact@zerohold.com
Website: https://zerohold.com
Additional B2B / Platform-Specific Provisions (Suggested)
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Manufacturer & Retailer Data Sharing: when a manufacturer lists a product, certain listing details (product name, images, SKU, price, inventory level as permitted) will be visible to retailers who browse or search the marketplace. Transaction-related information (orders, fulfillment status) will be shared with relevant parties to complete orders.
Deadstock & Returns: to support our deadstock guarantee and returns handling, we will collect and process return requests, pick-up addresses, condition details, and any images or inspection reports required for claim resolution. This data is processed to administer refunds, logistics, and quality control.
Marketplace Reviews & Ratings: product reviews and ratings provided by retailers or buyers may be published and associated with user profiles. By posting reviews you grant Zero Hold a license to display that content.
Wallets & Commissions: wallet balances, commission calculations, and payout histories are processed for accounting, invoice generation, dispute resolution, and compliance.